Reducing costs and avoiding claims disputes in the construction industry

August 11, 2016 by Progressclaim Job Done


Lincoln Easton, founder and CEO of, comments on how the Australian Construction industry has benefitted from using the software, which is now available in the UK. – Taking the UK by storm!


The Australian economy is spending around $7 billion per year on contract disputes, which adds 6% to each project’s overall cost, the Cooperative Research Centre of Construction Innovation says.

Around 20% of projects lead to disputes over variations, and the whole process can be lengthy as the industry depends on pen and paper methods.

Executive Director of the Master Builders Association of NSW, Brian Seidler, said “With residential and commercial construction predicted to grow exponentially over the next few years to cater for Australia’s population boom and major infrastructure upgrading, how the contraction parties deal with various payment processes needs to be resolved”.

Lincoln Easton worked as a CFO in the construction Industry for 10 years. During this time he recognised the problem and believed there was a resolution. Easton left his job in 2011 and has spent the years since then committed to developing, software that allows quick and easy payment claims processing for builders and contractors in the industry.

“This was something I had to do because I could see the needless suffering of both parties. Builders and contractors were getting into arguments over something that could be automated”, said Easton.

“Payment disputes end up affecting the consumers, the mums and dads in many cases, who are building houses or buying apartments, because ultimately, payment disputes stop production. Sometimes it means houses aren’t built, and sometimes things are ripped out, because things have been built, but haven’t been paid for. So payment disputes can have very tangible, real impacts on home owners.”

Easton went on to say that although the payment disputes can prove expensive for builders, it is usually the clients that end up wearing the additional costs. He said, “I worked as a CFO for 10 years. Almost a third of our staff were spending up to 60% of their time doing this invoice approval process and payment claim administration, which was very, very expensive. Somebody has to pay for it, we had to pass that cost on somehow, and it ends up in the job cost”.

Easton knew that the solution was in the use of mobile phones, particularly the use of cloud computing technology. So he took the spreadsheet that is commonly used in the construction industry, usually passed around through the post or email, and made it available on the cloud, so that it could be accessible to all parties involved.

The software was released at the beginning of this year, after being trialled by Mirvac, a leading real estate group, and Built, a construction company with sites all across Australia.

After using at a number of these sites, Built is now operating the software at all of its building sites. CFO Emma Shipley said “We’re already using and have noticed in some projects a 40% saving in time.”

Despite Easton’s early plans for the software pointing more towards use in the small to medium-sized businesses that make up the majority of the construction industry, since its release, large government developers and companies overseas have also registered their interest.

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"What used to take me two days, now takes me two hours. Because is online, adminstration of the monthly payment claim cycle is less time consuming and much easier to manage. No more processing everything on a spreadsheet prone to error, and the assessment can be carried out at the touch of a button."


Contract Administrator, BUILT

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