Submit a form, send an email or give us a call

If you can’t find the answer to your questions in the FAQs below, or don’t want to send a form, feel free to contact us on any of these channels:

Australia and New Zealand
Email: support@progressclaim.com
Phone: 1300 252 463
Postal Address:
Suite 5, Level 6, 350 Collins St,
Melbourne, Victoria, Australia

EMEA
Email: supportuk@payapps.com
Phone: +44 (0) 191 280 5076
Postal Address:
Office 101, Business Exchange, Cobalt Business Park,
Newcastle Upon Tyne, NE28 9NZ United Kingdom

North America
Email: supportus@payapps.com
Phone: 971-998-6742
Postal Address:
405 NW 18th Ave.
Portland, OR 97209

ASIA
Email: support@progressclaim.com
Postal Address: 171 Tras Street
#10-179 Union Building, Singapore 079025

FAQs


What is Progressclaim.com?

Progressclaim.com is a simple yet powerful cloud based collaboration tool suitable for all contractors that saves needless time and money wasted on payment submission and approval.
Progressclaim.com bridges the gap between multiple organisations and stakeholders, by providing an easy-to-use, real-time, online collaboration platform. Developed specifically around construction needs, it works by allowing contract parties to collaborate on a neutral platform, eliminating the need for endless spreadsheet reconciliations, email trails and heated phone calls.

How will it help my business?

Progressclaim.com reduces cost, drives efficiency, improves returns and reduces risk, by delivering immediate benefits that grow over time:

  • Cost reductions: measurable savings in contract administration management, reductions of up to 50%
  • Time savings: collaborative automation, efficiency, and transparency
  • Risk control: Security Of Payments Act certified across all states, reduced disputes, and adjudication

How does it work?

Progressclaim.com works best as a collaboration tool, between general contractors and subcontractors, but it can be used independently to send beautiful, conforming payment claims general contractors understand every month – on time, every time!

As a collaboration tool, the general contractor is the administrator of the system and sets up the contracts. The other parties are then invited to join by email. Each month automated reminder emails are sent to submit claims, which are prepared online, in seconds, by simply updating completions. Conforming documentation is then produced instantaneously and delivered by email, and seamless integration with leading construction software packages provides a complete end-to-end solution.

For independent use, the subcontractor simply creates a contract using their builder’s details and then sends beautiful, conforming payment claims their builder understands and can quickly and easily assess. They then simply update and self-approve their claim as per the builder’s payment schedule and they can even automatically generate and send an invoice that exactly matches the claim. Too easy!

How do I upgrade my plan?

If you’re in an enterprise or project plan contract and feel you need even more please get in contact with your consultant or use any of the contact methods above.

If you’ve signed up online to one of our monthly plans you can upgrade your plan under your account settings. Click the ‘My Plans & Usage’ Tab. Here you may select which plan is suitable for your business needs. If, however, you are unable to view plan options or change your plan, you might not have full permissions. Please contact the main account holder within your organisation. For further assistance, do not hesitate to contact us directly via any of the methods above or using our in-app chat feature.

How do I cancel my subscription?

If you’ve signed up online there’s no lock in contracts so you can cancel at anytime and in this very highly unlikely scenario :), simply send an email to support@progressclaim.com and we’ll action your request immediately. Don’t forget to leave feedback on what you did/didn’t like, that way we can improve. If at any stage you would like to use Progressclaim.com again, simply log back in and you’re good to go.

Is my data secure?

Yes. The security and reliability of our software, systems and data are as important as delivering you an efficient, effective and user-friendly application. After all, you’re relying on us for an important part of your business processes and record keeping. We share the same security systems as Amazon, and use the same security protocols shared by the banks. The only people who get to access your private details is you, the owner.

How do I get started?

If you’re an enterprise or project contract customer our implementation team will come out to your office and get your company set up with a minimum of fuss. We pride ourselves on having Progressclaim.com implemented on a project or throughout your business in less than 24 hours!

If a monthly plan is good enough for you simply create a free trial account to get started – your first 30 days from your first login are on us. Once logged in, we have a number of short and easy tutorial videos (2-3 mins each) that will guide you through the basics. Our support team is available to assist if you have further questions.